Frequently Asked Questions

You’ll find a number of common questions related to technical aspects of our services below.  If none of the questions below address the issue you are encountering, please visit the Support Desk for additional support options.

How do I log in?
I lost my username and/or password
I have the correct username and password, but I am still unable to log in
How do I get a username and password for the File Center?
Can I delete a file I’ve uploaded?
Can I view files that I have uploaded?
How do I log in?

This topic is covered in detail in our tutorials.

I lost my username and/or password

To retrieve your credentials, visit the Clients section of the website and click the “recover your credentials” button.  You will then be able to input your activation code to retrieve your credentials.

If you do not have access to your activation code, or it is not working, please submit a support ticket.

I have the correct username and password, but I am still unable to log in

If you are using Internet Explorer as your internet browser you may run into an issue that has to do with how Windows handles saved passwords.  There is information available online regarding how to clear saved passwords, which should resolve this issue, but it will likely occur again in the future.

We recommend downloading and using a modern browser for security, stability and user interface continuity reasons.  You can read more about the browsers we recommend and why in the article: Browser Support: What & Why

If you continue to have issues related to logging in after you have confirmed the credentials you are using are correct, please submit a support ticket.

How do I get a username and password for the File Center?

If you already have a contract for our services, you’ll need to complete a Project Information Sheet.  Please contact our main office for additional information regarding how to complete your Project Information Sheet.

Once you have completed your Project Information Sheet, we will set your property up in our system and send you an activation code.  When you have your activation code, you can visit the Clients section of our website, which is available by clicking the “Clients” menu in the main navigation bar or typing clients.ajjcs.net in your URL bar.  You will then enter your code and receive your credentials.

Can I delete a file I’ve uploaded?

No, for security reasons, only A. J. Johnson Consulting Services, Inc. staff have access to the files once they have been uploaded.  If you need a file deleted, please submit a support ticket to request deletion.

Can I view files that I have uploaded?

You are able to view the files you have uploaded by clicking the “Your Current Files” link in the navigation bar at the top of the screen in the File Center.

The files visible to you will be the files that have not yet been reviewed.  If you need information regarding files that have been reviewed, please contact your supervisor, or visit the submit a support ticket with the topic “File Status Request”.

Visit our tutorials for more information.

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