You’ll find a number of common questions related to technical aspects of our services below. If none of the questions below address the issue you are encountering, please visit the Support Desk for additional support options.
This topic is covered in detail in our tutorials.
To retrieve your credentials, visit the Clients section of the website and click the “recover your credentials” button. You will then be able to input your activation code to retrieve your credentials.
If you do not have access to your activation code, or it is not working, please submit a support ticket.
If you are using Internet Explorer as your internet browser you may run into an issue that has to do with how Windows handles saved passwords. There is information available online regarding how to clear saved passwords, which should resolve this issue, but it will likely occur again in the future.
We recommend downloading and using a modern browser for security, stability and user interface continuity reasons. You can read more about the browsers we recommend and why in the article: Browser Support: What & Why
If you continue to have issues related to logging in after you have confirmed the credentials you are using are correct, please submit a support ticket.
If you already have a contract for our services, you’ll need to complete a Project Information Sheet. Please contact our main office for additional information regarding how to complete your Project Information Sheet.
Once you have completed your Project Information Sheet, we will set your property up in our system and send you an activation code. When you have your activation code, you can visit the Clients section of our website, which is available by clicking the “Clients” menu in the main navigation bar or typing clients.ajjcs.net in your URL bar. You will then enter your code and receive your credentials.
No, for security reasons, only A. J. Johnson Consulting Services, Inc. staff have access to the files once they have been uploaded. If you need a file deleted, please submit a support ticket to request deletion.
You are able to view the files you have uploaded by clicking the “Your Current Files” link in the navigation bar at the top of the screen in the File Center.
The files visible to you will be the files that have not yet been reviewed. If you need information regarding files that have been reviewed, please contact your supervisor, or visit the submit a support ticket with the topic “File Status Request”.
Visit our tutorials for more information.