Interviewing Skills & Techniques for Affordable Housing Managers

One of the most important skills any affordable housing manager can possess is the ability to interview applicants and residents and obtain the information required to determine eligibility – this is also one of the greatest weaknesses of most affordable housing managers. This training has been developed to address that weakness. This half-day session focuses on the interview process and provides concepts and tools that will aid managers as they conduct their interviews. Techniques apply to all interview settings including initial eligibility interviews, interim certifications and annual recertifications. The primary emphasis is on the initial eligibility interview since it is so critical to the housing process. The skills taught during this session will also assist managers in detecting fraud and in dealing with third parties when resolving discrepancies.

We also offer specialized training on sexual harassment and workplace diversity, managing properties with multiple programs, compliance traps with mixed income properties, AND a two hour training on the intricacies of acquisition/rehab projects. In addition, we are one of the few organizations approved to offer the Housing Credit Certified Professional (HCCP) © Review and Examination by the National Association of Homebuilders (NAHB). This is the most prestigious professional designation in the credit industry, and we are authorized to administer that exam in conjunction with our training. In addition to industry training, we provide a good deal of training for State Housing Finance Agencies, and we are the primary trainer for the Virginia Housing Development Authority (VHDA).