Resident Communication & Education in Affordable Housing

Clear and proactive communication with residents is essential for maintaining property standards and ensuring compliance in affordable housing. This 1.5-hour live webinar covers practical methods for educating residents about their responsibilities, including reporting maintenance issues like mold, leaks, pest infestations, and HVAC problems in a timely manner. Attendees will learn how to incorporate these responsibilities into leases, community rules, and resident handbooks, and how to reinforce them through move-in orientations, newsletters, and digital communication tools. The course also examines strategies for overcoming language barriers, promoting accountability, and documenting communications for compliance purposes. By enhancing how information is shared and received, management can reduce costly maintenance problems, prevent health hazards, and foster stronger resident relationships based on mutual understanding and cooperation.

Registrations with credit card payment will be accepted until the day before scheduled events. Check payments must be received at least 7 calendar days prior to the scheduled event; as such the check payment option will be removed 14 days prior to the scheduled event. If you elect to pay via check, ensure your payment is received by MA-AHMA at least 7 calendar days prior to the event to avoid late fees and delays in receiving your log-in link and course material. Please familiarize yourself with our full registration/cancellation/payment policy which we strictly enforce.